Privacy Policy
Last updated: September 22, 2026
This Privacy Policy explains how M2Base LLC, operating Examen Elite (“Examen Elite,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit our website, use our mobile applications, create an account, purchase access, use our study tools, contact us, or otherwise interact with our Services.
By using the Services, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the Services. This Privacy Policy supplements our Terms of Use.
1. Who We Are
Examen Elite is an independent educational platform operated by M2Base LLC in the United States. We provide study and preparation resources concerning financial products and concepts related to life insurance and health insurance. We do not operate as a state licensing authority, a government agency, or an official pre-licensing or continuing-education provider.
Privacy questions and requests may be sent to contact@prueba.grupoelitework.com.
2. Information We Collect
2.1 Information you provide
- Account information: name, email address, username, password-related information, state or course preferences, and profile details.
- Purchase and billing information: transaction details, billing address, product, subscription or access status, refund information, and payment-provider identifiers. Payment processors generally collect and process full payment-card details; we do not intentionally store complete card numbers in ordinary operations.
- Learning and activity information: course enrollment, lessons viewed, quiz and practice results, progress, saved items, audio or video activity, support history, and information you submit through study tools.
- Communications: messages, support requests, survey responses, and information you provide when contacting us.
- Optional information: information you choose to provide for personalization or participation in classes, events, or promotions.
2.2 Information collected automatically
When you use the Services, we and our service providers may collect technical and usage information such as IP address, approximate location derived from IP, browser and device type, operating system, language, pages or screens viewed, referring and exit pages, dates and times, crash information, diagnostic data, and interactions with the Services.
2.3 Cookies and similar technologies
We may use cookies, local storage, pixels, SDKs, and similar technologies for essential authentication, security, preferences, performance measurement, analytics, and—where enabled and legally permitted—communications or marketing measurement. You may control cookies through your browser or any consent tools we make available. Disabling essential technologies may affect login, course access, payments, or other functionality.
3. How We Use Information
We may use personal information to:
- create and administer accounts and provide the Services;
- process purchases, subscriptions, access periods, refunds, and customer-service requests;
- save learning progress, results, preferences, and course history;
- send operational messages, security notices, account notices, and service updates;
- respond to questions, provide support, and improve the user experience;
- analyze performance, troubleshoot errors, detect abuse, prevent fraud, and protect the Services;
- personalize content and recommend study resources;
- send promotional communications where permitted by law and subject to your choices;
- comply with legal obligations, enforce our agreements, and protect our rights, users, and property; and
- create aggregated or de-identified information that does not reasonably identify an individual.
4. How We Disclose Information
We may disclose information as reasonably necessary to operate the Services:
- Service providers: hosting, cloud storage, payment processing, email delivery, customer support, analytics, security, error monitoring, communications, and technology providers acting on our behalf.
- Business transactions: a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable confidentiality requirements.
- Legal and safety purposes: when reasonably necessary to comply with law or legal process, respond to lawful requests, investigate fraud or security issues, enforce agreements, or protect rights, safety, and property.
- With your direction: when you ask us to share information or expressly consent.
We do not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising without the disclosures, choices, and consent required by applicable law. We do not use learning progress or quiz results to make decisions about your eligibility for insurance coverage, employment, credit, housing, or government benefits.
5. Third-Party Services and Links
The Services may use or link to third-party services, including payment providers, video or audio hosts, analytics providers, live-class platforms, app stores, and social or communication tools. Those parties may collect information under their own privacy policies. We do not control third-party privacy practices and encourage you to review their policies before using their services.
6. Artificial Intelligence and Study Tools
If you use an AI tutor or other automated study feature, the information you submit may be processed by technology providers that support that feature. Do not submit Social Security numbers, payment-card information, passwords, protected health information, confidential employer information, or other sensitive information unless expressly requested through a secure process. AI-generated responses may be inaccurate and are provided for educational assistance only.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including account administration, course access, transaction records, security, dispute resolution, legal obligations, and legitimate business needs. Retention periods vary by data type and may continue after account closure when required or permitted by law.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, application, network, or storage system can be guaranteed to be completely secure. You are responsible for using a unique password, protecting your credentials, keeping your devices secure, and promptly notifying us of suspected unauthorized access.
9. Your Choices and Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to opt out of certain targeted advertising or the sale or sharing of personal information, to limit certain uses of sensitive personal information, or to appeal a decision concerning a privacy request.
You may unsubscribe from promotional email by using the unsubscribe link in the message. Operational and transactional communications may continue when necessary to provide the Services, protect an account, or comply with law.
To submit a privacy request, email contact@prueba.grupoelitework.com with the subject “Privacy Request.” We may request information reasonably necessary to verify your identity and protect against unauthorized requests. We will respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.
10. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
11. International and Interstate Transfers
Examen Elite and its service providers may process and store information in the United States or other locations where our providers operate. Data-protection rules may differ from those in your location. By using the Services, you acknowledge that information may be processed in those locations, subject to applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the Services, technology, law, or our practices. We will post the revised Policy with a new “Last updated” date. Your continued use of the Services after an updated Policy becomes effective constitutes acknowledgment of the revised Policy to the extent permitted by law.
13. Contact Us
M2Base LLC / Examen Elite
Miami, Florida, United States
contact@prueba.grupoelitework.com